Privacy Policy

Our Privacy Policy

Central Physio & Health Privacy Policy

The Trustee for the Brennan Family Trust 2 ABN 21 369 431 135 trading as Central Physio & Health (“Central Physio & Health””, “us”, “we”, “our”), complies with the Privacy Act 1988 (Cth) (“Privacy Act”) and the applicable Privacy Principles in the Privacy Act when handling personal information, together with the Queensland Health Quality and Complaints Commission Act 2006 (Qld) (“Health Act”) (or such other State legislation as may apply in relation to health information at the time of collection) and the applicable principles in the Health Act when handling personal information which is health information. We take the protection of your personal information seriously. Personal information includes any information or opinion, whether true or not, about a person who is identified or whose identity can reasonably be established.

Collection:
We collect personal information for the purposes of delivering our products or physiotherapy, massage therapy, podiatry and orthotics, Pilates, functional movement or kinetic link training, exercise prescription, or dry needling treatments (“Services”). We may collect information through our website https://www.centralphysiohealth.com (“Website”), or in the course of providing our Services in person, verbally and/or in writing from time-to-time.

We collect personal information:

• from our clients – when they register an enquiry, request or book an appointment or
  workplace assessment, sign up to our email list, purchase a gift certificate, or otherwise in
  the course of providing our Services at any other time from time-to-time;
• when we receive enquiries through the Website and when the Website is otherwise
  accessed or used;
• when we receive enquiries via email; and
• from third party service providers – when they are engaged to supply Services to us (such
  as professional services), provide information to us or invoice us for the provision of
  Services.

The kind of personal information we may collect will depend on who you are (e.g. a client or third party service provider) and the nature of your interaction with us, and may include your full name, email address, age, weight, and any medical conditions or injuries, billing information and other personal information, Medicare number, nominated private health insurance provider, next of kin and medical practitioner details. If you do not provide us with all the information we request, we may not be able to deliver our Services. Some personal information we collect may include health information as defined in the Health Act. We collect health information from customers for the purposes of providing our Services.

This enables us to safely, appropriately and accurately provide our Services and assess the needs of our clients in the provision of our Services and to generally assist in optimising the quality of our service.

Consent:
By engaging us or registering your details on our Website, and/or using our Website or supplying information or documents to us or otherwise engaging our Services, you consent to us collecting, using and disclosing your personal information (including health information) for the purposes specified in this Privacy Policy.

Use:
We may use any personal information collected (excluding health information) to provide our Services, operate the Website, request or respond to feedback, queries or complaints, communicate with third party service providers, develop new services, or if needed to enforce our Client Terms and Conditions with you.

If you are a third party service provider, we will use your personal information to email you to accept your offer to provide Services, correspond with you in relation to the provision of Services and to pay your invoices.

In all cases, unless you have opted out, you consent to us using your personal information (excluding health information) for direct marketing purposes in order to tell you about our Services. We may contact you by mail, telephone, email or SMS to market our products and Services. We will always give you the opportunity to opt out of receiving any future direct marketing correspondence.

Health Information

We comply with the principles set out in the Health Act in the collection, use and disclosure of all health information. We collect your health information:

• from our clients when they attend our clinic for the purposes of obtaining our Services;
• from our clients when they request a home appointment for the provision of any of our Services;
• as necessary for the provision of our Services, but only as necessary for the provision of our Services, or as otherwise in accordance with your consent, or as may be required by law including Court order;
• only from you (or from someone authorised by you) (including your caregiver if you have one);
• with care, taking reasonable steps to ensure your information remains confidential and that any persons we disclose it to in accordance with this Privacy Policy are also required to keep it confidential;
• with accuracy, on the basis that you may at any time request a copy of the health information that we hold by emailing us at: info@centralphysiotherapy.com.au. In the event our records are found to be inaccurate, we will rectify any inaccuracies on the basis of the further information you provide.

From time-to-time your nominated health insurance provider may request details in relation to your treatment or associated administrative information from us that we hold about you. This could be in the form of personal information and/or health information. You expressly authorise us to release this information where requested by your health insurance provider where that health insurance provider has informed us it is entitled to receive such information pursuant to your health insurance policy.

Disclosure and sharing:
We may disclose personal information (excluding health information) to third parties for purposes associated with your purchase of our Services and to third party service providers we engage to help us deliver our Services. We will only disclose personal information to additional third parties with your consent or if permitted or authorised to do so by law. Some places outside of Australia may not have adequate data protection laws at all or may offer differing levels of protection of personal information which are not as high as in Australia. By submitting personal information to us, you acknowledge that, provided we have used your personal information in the ways set out in this Privacy Policy, we cannot be held responsible for any use of your data by third parties located overseas who receive and process your data.

Data security and quality:
We will take reasonable steps to protect the personal information we collect and hold from misuse, loss and interference and from unauthorised access and modification, and to make sure it is accurate, complete and up to-date when we collect, use or disclose it. To assist us, please ensure you provide us with your correct details, and let us know if you believe the information we have about you is inaccurate, incomplete, out of date or misleading (and we will take reasonable steps to correct the information). We may take steps to destroy or permanently de-identify information when it is no longer needed for any purpose for which it may be used or disclosed. We may retain and use de-identified information. Our Website: 

Cookies:
We may use “cookies”; technology to store data on your computer using the functionality of your browser. Many websites do this because cookies allow the website publisher to do useful things like find out whether the computer has visited the site before. You can modify your browser to prevent cookie use – but if you do this our service (and our Website) may not work properly. The information stored in the cookie is used to identify you.

This enables us to operate an efficient service and to track the patterns of behaviour of visitors to our Website.

In the course of serving advertisements to our Website (if any), third-party advertisers or ad servers may place or recognise a unique cookie on your browser. The use of cookies by such third party advertisers or ad servers is not subject to this Privacy Policy, but is subject to their own respective privacy policies.

Access, correction and complaints:
You can request, and we will provide you with access to, any personal information we hold about you (including any health information) (subject to any applicable legal exceptions), upon completion of our prescribed form and payment of our costs of copying (if you request hard copies). Please also let us know if you have any concerns or complaints about the way we are handling your personal information so we can address them. Requests should be submitted by email to info@centralphysiohealth.com.au. Where our records are found to be inaccurate, we will promptly rectify any inaccuracies on the basis of the further information you provide.

Transfer in certain circumstances:
If there is a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation of us then, in our sole discretion, we may transfer, sell or assign personal information collected to one or more relevant third parties.

Changes to this Privacy Policy:
This Privacy Policy forms part of our Client Terms and Conditions and therefore the agreement between you and us (either in your capacity as a client or a third-party service provider). We may, from time to time, amend this Privacy Policy, in whole or part, in our sole discretion. Any changes to this Privacy Policy will be effective immediately upon the posting of the revised Privacy Policy on https://www.centralphysiohealth.com.au. Depending on the nature of the change, we may announce the change on the  homepage or by email (if we have your email address) or by notifying you at our clinic.

However, in any event, by continuing to request Services following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Privacy Policy, as amended from time to time, in whole or part, you must inform us immediately prior to any further receipt of our Services.

Contact us:
If you have any questions about this Privacy Policy, or if you wish to request access to your personal information, correct or update you details or raise any privacy concerns you may have, please contact us at: info@centralphysiohealth.com.au

For further information on your privacy rights go to: 

For further information on the Health Act, go to: